What is The Priority Services Register?
The Priority Services Register (PSR) is a free service that provides extra help for people who may need additional support with their gas or electricity supply.
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What Is the Priority Services Register?
The Priority Services Register is a safe, secure list managed by energy networks. It ensures that those in vulnerable situations receive prioritised care and specific accommodations to keep their homes running safely.
Extra help during power or gas disruptions
Support for people in vulnerable situations
Who Can Join the PSR?
You may be eligible if you
Have a medical condition or disability
Are over a certain age
Are pregnant or have young children
Have mental health needs
Need extra communication support
Struggling financially
You don't need to meet every criteria: many people qualify.
What Support Can You Get?
The support you receive is tailored specifically to your needs.
Advance notice of planned outages
Priority support during emergencies
Alternative communication formats
Welfare checks when supply is interrupted
How to Join
1
Check your eligibility
2
Sign up online or by phone
3
Get confirmation
Supporting Someone Else?
If you are a carer, support worker, or family member, you can help someone register or signpost them to these services to ensure they are safe at home.
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