Support for vulnerable households

If energy bills are stressing you out or making your home feel unsafe, you're not alone. This page shows simple steps you can take and where to get support.

Support for vulnerable households

On this page

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Need help right now?

If you or someone you know is struggling right now, you can get tailored support and guidance from the NEA now

National Energy Action

How to get help: steps to take

2. Check what financial support you can get

You might be able to get help with bills or access benefits.

Universal Credit or other benefits
Warm Home Discount
Cold Weather Payment
Local council support

3. Join the Priority Services Register (PSR)

If you have a disability, health condition, mental health needs, or other support needs, you can ask to join the PSR.

priority help in emergencies
advance notice of power cuts
information in accessible formats
extra support from your supplier
Find out more about the PSR

4. Make your home cheaper to heat

Small changes can help:

close curtains at night
block draughts
send meter readings
check if you can get insulation or heating upgrades
How to reduce your energy costs

Other organisations

National Energy Action (NEA)

Advice on energy bills and support.

LEARN MORE

Citizens Advice

Help with benefits, debt and energy issues.

LEARN MORE

Your local council

May offer emergency money, housing or welfare support.

LEARN MORE

Your energy supplier

Can help with payments and extra support.

LEARN MORE