What young LGBTQ+ people want from housing services and what the services say
Most LGBTQ+ young people we surveyed reported negative experiences when accessing services.
lack of support and discrimination in services:
Most young LGBTQ+ people facing homelessness don’t know that services exist to help them. Those that do seek support from services are often treated poorly.
young people felt unsupported and misunderstood by services
- Less than half (40 %) of LGBTQ+ young people felt that services staff understood why they’d become homeless.
- Three in 10 (30 %) of LGBTQ+ young people felt like the services they accessed did not understand what to support them with, because of their LGBTQ+ identity.
- Just one fifth (20 %) of LGBTQ+ young people felt fully supported when accessing services.
young lgbtq+ people experienced discrimination from services:
- Over half (59 %) of LGBTQ+ young people have faced some form of discrimination or harassment while accessing services.
- Only one third (35 %) of LGBTQ+ young people recall being asked to provide information about their gender identity and sexual orientation. In turn, just 33 % felt safe to disclose this information.- EMPTHAISE
- One fifth (20 %) of LGBTQ+ young people had experienced misgendering or dead naming, i.e. referring to a trans person by the name they were assigned at birth) while accessing services.
i had a second support worker and she kept misgendering me. when i brought it up, she denied it and got angry with me. i didn’t know how to stand up for myself or raise concerns.Harry (they/them)