This Privacy Policy sets out how AKT uses and protects any information that you provide when you use this website. We want everyone who supports our work, or who comes to us for support, to feel confident about how their personal information will be used.

AKT is committed to ensuring that your privacy is protected, which means we may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 7th November 2017, and was based on a template from SEQ Legal (http://www.seqlegal.com).

To find out more about how we work with our supporters, please read our Supporter Promise.

1. Collecting personal information

1.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information that you provide to us when registering with our website, completing your profile, and subscribing to our email notifications and/or newsletters;

(c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(d) information relating to any purchases you make of our goods / services or any other transactions that you enter into through our website;

(e) information that you post to our website for publication on the internet;

(f) information contained in or relating to any communication that you send to us or send through our website;

(g) any other personal information that you choose to send to us;

(h) information relating to any donations you make. Note – Card details and bank details are collected by the website, but only stored by our payment processors, and not by us.

1.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

2. Using personal information

2.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

2.2 We may use your personal information to administer our website and business, personalise our website for you, enable your use of the services available on our website, send you goods purchased through our website, and supply to you services purchased through our website;

2.3 We may send statements, invoices and payment reminders to you, and collect payments from you, as well as send you non-marketing commercial communication and email notifications that you have specifically requested. We may send you our email newsletter if you have requested it.

2.4 We may send you marketing communications relating to our business (or the businesses of carefully-selected third parties) which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(a) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(b) deal with enquiries and complaints made by or about you relating to our website;

(c) keep our website secure and prevent fraud;

(d) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service);

(e) complete the processing of any donation you have made to us;

(f) to conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our charity;

2.5 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

2.6 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

2.7 All our website financial transactions are handled through our payment services provider Blackbaud Merchant Services (BBMS). We will share information with BBMS only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3. Disclosing personal information

3.1 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

3.2 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights;

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

3.3 Your data may be available to our website provider to enable us and them to carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services.  This may include connecting data we receive from you on the website to data available from other sources.  Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us.  In the case of this activity the following will apply:

a)   Your data will be made available to our website provider.

b)  The data that may be available to them includes any of the data we collect as described in section 1 above.

c)   Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.

d)  They will store your data for a maximum of 7 years.

e)   This processing does not affect your rights under Section 7 of this policy.

3.4 Except as provided in this policy, we will not provide your personal information to third parties.

4. International data transfers

4.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

4.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

4.3 You expressly agree to the transfers of personal information described in this section.

5. Retaining personal information

5.1 This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6. Security of personal information

6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 We will store all the personal information you provide on our, and where applicable our supplier’s, secure (password- and firewall-protected) servers.  This may include data storage services provided in the Cloud.

6.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7. Your rights

7.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the payment of a fee (currently fixed at £10) and the supply of appropriate evidence of your identity.

7.2 We may withhold personal information that you request to the extent permitted by law.

7.3 You may instruct us at any time not to process your personal information for marketing purposes.

7.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.  

8. Third party websites

8.1 Our website includes hyperlinks to, and details of, third party websites.

8.2 This privacy policy only governs our websites and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them.  If you use any link on our website we recommend you read the privacy policy of that website before sharing any personal or financial data.

8.3 We operate a number of social media pages.  Although this policy covers how we will use any data collected from those pages it does not cover how the providers of social media websites will use your information.  

9. Updating information

9.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

10. Cookies

10.1 Our website uses cookies, which contain identifiers (a string of letters and numbers) that are sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

10.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

10.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10.4 We may use session and persistent cookies on our website. The cookies automatically set on our website are listed here: https://raisingit.zendesk.com/hc/en-gb/articles/208239003-What-cookies-are-stored-on-Raising-IT-websites-

11. Our details

11.1 This website is owned and operated by the Albert Kennedy Trust.

11.2 We are registered under registration number 1093815, and our registered office is at Flat 48 Chocolate Studios, 7 Shepherdess Place, London N1 7LJ.

11.3 You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

(c) by telephone on 020 7831 6562;

(d) by email, using the email address published on our website

12. Complaints

If you have a complaint about AKT, or the treatment of your data, you can contact the Charity Commission. The Charity Commission is the independent watchdog for charities. You can make a complaint about a charity on their website at www.charity-commission.gov.uk.

If you've got a complaint about AKT’s fundraising activities you can also complain to the Fundraising Standards Board (FRSB).

It would be really useful if you could let us know about your complaint before escalating it. Thank you.