akt will be closed from the 24th December to 4th January. 

If you need support over the festive period, you are not alone.

if you're in immediate danger, always call 999.

For housing support:

Shelter: 0808 8004444 

Open: 8am - 8pm on weekdays, 9am - 5pm on weekends, 9am - 5pm on 25 and 26 December and 1 January

Click here to find and contact your local council

For LGBTQ+ support:

LGBT Foundation: 0345 3 30 30 30

TransLiving International - helpline: 01268583761 (Monday - Friday from 9am - 8pm) email: [email protected]

London Friend - Information and support around issues such as safer sex, same sex relationships, coming out, transgender experiences, and other LGBT issues. They have social and support-groups based in London only. They also provide general counselling to LGBT people and those who may be questioning their sexual or gender identity, but charge for this on a sliding scale. Open Monday - Wednesday 7:30pm - 9:30pm. Call on 02078373337 or email at [email protected] 

BEAUMONT SOCIETY - Runs a free 24hour helpline. Transgender support group, and have developed a support network for those who identify as transgender, tranvestite, transsexual, or cross-dressing. Their helpline offers the telephone numbers of all the Society's regional organises who offer advice, emotional support, and information. You can call them on 01582 412 220 or email at [email protected]

For mental health/wellbeing support:

Samaritans: 116 123 (Open 24/7)

No Panic - Offer advice, counselling, listening support, befriending & referrals for people experiencing anxiety disorders such as phobias, obsessive / compulsive disorders, panic attacks, and other related anxiety disorders. Helpline runs everyday of the year, 10am - 10pm (03007729844). Access a breathing exercise to help you through a panic attack at 01952680835 - open 24hrs a day, everyday.

Papyrus - The PAPYRUS helpline provides practical advice and information to young people, or anyone who is concerned that a young person is at risk of suicide. The helpline number is 0800 068 4141. Text: 077862 09697, email: [email protected] - the helpline is open 10am-10pm Monday - Friday, and 2pm - 10pm on the weekend, and Bank Holidays 2-5pm.
FRANK - Advice and information for anyone concerned about drug or solvent use. Frank is open 24 hours a day, 7 days a week and you can call on 0300 123 6600. You can also email at [email protected] or text 82111. Live chat available via their website from 2pm - 6pm.
CALM - Help, information, and advice to people who identify as male. Deal with issues such as abuse, bullying, mental health, relationships, suicide and self-harm. CALm helpline open everyday 5pm - 12 midnight on 0800585858.
Runaway Helpline - Advice and information to young people who are thinking of running away, have run away, or have returned home after running away. Open 24 hours a day, 7 days a week. Helpline is free to call and text from landlines or mobiles. Number is 116 000 (also the text number). You can also email them at [email protected] or web chat service 2:30 - 9pm daily on their website.




Seasonal hours



Listening, support, signposting.

[email protected] 0300 330 0630 10:00-22:00 every day, 365 days per year National and local

New Horizon Youth Centre

Food, showers, wifi, phone access, phone charging, and any urgent advice. We will not be providing our usual housing advice service until we re-open on the 4th January 2021.

[email protected] 020 7388 5560 Thurs 24th CLOSED
Fri 25th 11:00 - 15:00
Sat 26th 11:00 - 15:00
Sun 27th 11: 00 - 15:00
Mon 28th 11:00 - 15:00
Tues 29th 11:00 - 15:00
Weds 30th 11:00 - 15:00
Thurs 31st 11:00 - 15:00
1st - 4th Jan CLOSED
St Pancras, London

National LGBT+ Domestic Abuse Helpline

Emotional and practical support for LGBT+ people experiencing domestic abuse. Abuse isn’t always physical- it can be psychological, emotional, financial, and sexual too.

[email protected] 0800 999 5428 Thurs 24th 10am – 8pm
Fri 25th CLOSED
Sat 26th CLOSED
Sun 27th CLOSED
Mon 28th CLOSED
Tues 29th 10am – 5pm
Weds 30th 10am – 8pm
Thurs 31st 10am – 8pm
Fri 1st Jan CLOSED Open as usual 4th Jan onwards

Bristol food provisions

Not specific for festive period so young people will need to contact organisations directly


Bristol Youth MAPS


[email protected] 0117 332 7111 or 0800 035 4213 Thurs 24th 9am – 5pm
Fri 25th CLOSED
Sat 26th CLOSED
Sun 27th CLOSED
Mon 28th CLOSED
Tues 29th 9am – 5pm
Weds 30th 1pm – 5pm
Thurs 31st 9am – 5pm
Fri 1st Jan CLOSED Open as usual 4th Jan onwards

Shelter England

Housing and homelessness advice, advocacy, support and legal aid

0808 8004444 Open 365 days a year 8am - 8pm on weekdays
9am - 5pm on weekends

National Domestic Abuse Helpline

For women and children - confidential, non-judgmental information and expert support

0808 2000 247 Open 24 hours a day, 365 days a year National
Jobcentre Plus Christmas and New Year opening times for JobCentre Plus England, Scotland and Wales


Mermaids provides a helpline aimed at supporting transgender youth up to and including the age of 19, their families and professionals working with them.

[email protected] 0808 801 0400 Christmas Day 10am - 4pm Helpline & WebChat
Saturday 26th December Crisis Text Service Only
Sunday 27th December Crisis Text Service Only
28th December 10am - 4pm Helpline & WebChat
29th December 9am - 9pm Helpline & WebChat
30th December 9am - 9pm Helpline & WebChat
31st December 9am - 9pm Helpline & WebChat
1st January 10am - 4pm Helpline & WebChat
Saturday 2nd Jan Crisis Text Service Only
Caring in Bristol [email protected] 0117 924 4444 Bristol


Listening service for people who are suicidal or experiencing mental health difficulties

[email protected] (response time 24 hours) 116 123 (24 hours a day) Open 24 hours a day, 365 days a year National

Trussell Trust

A nationwide network of food banks providing emergency food and support to people locked in poverty.

[email protected] 0808 208 2138 (Mon-Fri 9-5) Each food bank has their own opening times - click here to find your nearest food bank  National


Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

[email protected] Text SHOUT to 85258 Open 24 hours a day, 365 days a year National


Support people who are estranged from their family or children. Primary objective is to break down the stigma around estrangement and support estranged people in their daily lives.

National and local


Mental Health Support

[email protected] 0300 123 3393 Thursday 24th December Open 9am - 6pm
Friday 25th December Closed
Monday 28th December Closed
Tuesday 29th December Open 9am - 6pm
Wednesday 30th December Open 9am - 6pm
Thursday 31st December Open 9am - 6pm
Friday 1st January Closed

The Mix

Support for under-25s.

0808 808 4994 Phone 7 days a week from 3pm to midnight Text service 24 hours a day, 7 days a week Webchat 7 days a week from 3pm to midnight (chats may not be connected after 11.15pm) National

Birmingham LGBT

[email protected] 0121 643 0821 Birmingham LGBT will be holding a Christmas Day event on zoom this year. If you are LGBT+ and living alone and feeling isolated, or LGBT+ and want to connect with your community please contact Cecily Stevenson on [email protected] Zoom details sent closer to the date. Birmingham

Stonewall Housing

  020 7359 5767 for confidential advice. (Open every weekday between 10.00 am and 1.00 pm.) Stonewall Housing will be open over xmas period except over the bank holidays (25th,26th and 1st). Service users can refer themselves here. We only have a limited service to people outside of London (advice and signposting) and can only do casework for people in London. London

click here to see our online resource hub