Deadline: Monday 2nd August 2021

Contract: Temporary (8 weeks) with immediate start

Hours: 35hrs per week (Monday-Friday 9am-5pm). We are open to considering 3 days (21hrs) or 4 days (28hrs) per week.

Salary: £25,000 per annum (pro-rated for part time)

Location: 2 roles available (1 x London, 1 x Manchester) with a combination of home and office working.

Holidays: 28 days' annual leave (plus 8 Bank Holidays) pro-rated for part time

Reporting to: Services Manager 

Interviews: Wednesday 4th August 

Working to assist a dedicated team, you will provide support to akt services. The role will involve the provision of advice and support to a diverse range of young LGBTQ+ persons aged 16-25 who are homeless, vulnerably housed or in a hostile environment. Our main focus is in maintaining our ability to provide the highest service possible giving our young people the opportunities they need to realise their own life plans and to reach their own goals and objectives. Overall, we aim to get young LGBTQ+ people into accommodation and work or education so they can end their period of homelessness.

Job summary

  • To assist the services team in triaging new referrals for assessment before allocation of a caseworker.
  • To carry out holistic assessments of the needs of young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment, and to carry out short-term intervention where appropriate on their behalf.
  • Identifying young persons support needs and assisting them in developing a detailed support plan for short-term intervention with each young person.
  • Embed online chat as a core offer within akt for young people.
  • Finding accommodation options and housing solutions for young people and being creative in sourcing new accommodation routes and building relationships with accommodation providers in cooperation with the services team. 
  • Digitally supporting appointments with young LGBTQ+ people when needed including providing advocacy with statutory services i.e. Local Authorities. 

“At akt we are fully focused on equality and believe deeply in diversity, we are committed to our team reflecting the diverse community we serve. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability or age. We particularly encourage applications from Black and POC backgrounds, trans identities and disability groups, who are currently under-represented within akt. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.”

Main Tasks and Responsibilities

  • Employing creative thinking and practices to ensure that LGBTQ+ young people are supported and motivated to achieve their goals.
  • Showing empathy when resolving young people’s concerns.
  • To monitor akt’s live chat function and provide support opportunities that enable young people to meet their changing needs, through a range of short-term interventions.
  • To maximise the income of young LGBTQ+ people, setting up housing benefit and other welfare benefits, securing grants, searching for new housing streams and employment or education opportunities. 
  • Undertaking any other duties to aid the good running of the project, as required by the charity.
  • Implement AKT’s Equal Opportunities policies and to work actively to overcome discrimination on grounds of race, sex, disability, sexuality or status within AKT’s service. To take responsibility appropriate to the post for tackling racism and promoting good race, ethnic and community relations.

Working and environmental conditions

  • The posts will be based in London or Manchester with some flexibility to work from home.
  • The post holder will work as part of a team and will have some flexibility to manage own workload.
  • Some evening and occasional weekend working will be required as part of this post, in line with AKT's flexible working policy.


Essential criteria 

  • Experience of working with and assessing the needs of homeless people or similar disadvantaged client groups. 
  • Empathetic attitude to homeless and vulnerably-housed people.
  • Up-to-date knowledge of the welfare issues and housing legislation affecting vulnerable young people.
  • Good communication, negotiation, influencing and advocacy skills with individuals and organisations.
  • Commitment to LGBTQ+ equality and a zero-tolerance approach to discrimination and exclusion on the grounds of age, race or ethnicity, gender or gender identity, sexual orientation, faith or belief, disability, socio-economic status, or caring responsibility
    • Ability to keep clear and up-to-date case records and proficient use of cloud based IT applications. 
    • Ability to adhere to and implement Health & Safety, HR and operational policies

Desirable Criteria

  • Knowledge and understanding of child protection, safeguarding and promoting the welfare of young people and supporting navigation of children social services.
  • Knowledge of Mental Health conditions and navigation of mental health services. 
  • Knowledge and understanding of LGBTQ+ services and networks in Greater London.
  • Knowledge and understanding of intersectional identities and complex related needs.
  • Knowledge of immigration needs. 

No agencies please.

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