we're hiring!

Director of Operations and Business Development (ref: DOBD1)

Based in Manchester

Join the leadership team of a dynamic young people’s charity

akt is the national charity at the forefront of providing safe homes and better futures to the 1 in 4 young people facing homelessness who identify as LGBTQ+.

We are looking for an experienced and dynamic person to support the organisation’s strategic development and growth by working with the CEO to identify new relationships and business opportunities, manage the organisation’s start-up projects and ensure our performance management systems, resources and processes are fit for purpose.

This is a great opportunity to making a real difference to young people’s lives.


  • Support the organisation’s strategic development and growth by ensuring its performance management systems, resources and processes are fit for purpose and are continually reviewed and developed.
  • Enable strong and more dynamic business development through: managing the organisation’s start-up programmes (currently comprising: Digital Services, Youth Engagement, Volunteering) and working with the CEO to identify new relationships and opportunities to achieve the organisation’s strategic plan.


  • Work with the CEO and other SMT members to identify relationships and business opportunities to support the organisation’s growth and development, to meet the delivery of akt’s business plan, organisational targets and deliverables/outcomes. 
  • Ensure robust contract management of all ‘operational’ external contracts e.g. with respect to HR, IT, office accommodation, external administrative service providers (and other areas as agreed with the CEO)
  • With advice and guidance from our external HR service provider, oversee the organisation’s Human Resource function
  • Support the CEO in providing operational leadership for performance management and quality assurance
  • Oversee the delivery and development of akt’s volunteering programme, ensuring it meets the needs of key stakeholders internally and externally.
  • Oversee the integration of digital solutions and models of working into the workplace (e.g. within frontline service delivery and the management of the organisation’s other support functions)
  • Support the CEO to implement agreed operational and organisational change management
  • Work with the Assistant Director of Communications to further develop how we keep staff informed and provide pathways for consultation and discussion internally
  • Oversee the development of our new start up programmes, currently comprising: youth engagement, digital service delivery and volunteering
  • Oversee the administration function to ensure the organisation is fully supported in ways that are both efficient/fit for purpose and cost-effective.

For further information and to request an application pack, contact:

Tim Sigsworth FRSA MBE (Chief Executive) on [email protected]/ 020 7831 6562

Closing Date for applications: 10thApril 2019

Interviews will be held in central Manchester on: 17th April 2019 

akt is committed to being an inclusive workplace that represents the diverse communities we serve. We actively encourage applications from candidates with diverse backgrounds. We particularly encourage applications from BAME, transgender identities and disability groups, who are currently under-represented within akt. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability or age. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post

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