Closing Date:  17:00 on 30th August 2019

Salary:  £22,000-£25,000 dependent on experience

This role is permanent and full time, based in London

The Role

Supporter care is at the heart of akt’s fundraising team, and this role will help us deliver a top-notch service to our growing number of supporters. With a flair for engaging, personalised written communication, and a cheery and professional phone-manner, you will help ensure we continue to build strong and lasting relationships with donors who are proud to support us. By efficiently administering donations and helping to maintain our CRM, you will be integral to our record-keeping and monitoring - keeping everything flowing smoothly.

Working from akt’s bright and cheerful office, this is a great opportunity if you’re interested in starting a career in fundraising or working within the voluntary sector. 


  • To lead on handling queries from akt donors and supporters via phone, email and social media
  • To perform data entry into our CRM (ThankQ) to ensure data integrity in coding donations, donor information and activity
  • To prepare engaging donor/stakeholder communication (written, verbal, online)
  • To help facilitate delivery of donor benefits and engagement opportunities
  • To liaise with the finance team on monthly reconciliation of income
  • To ensure effective use of Gift Aid by donors
  • To represent akt at fundraising events, as needed
  • To work with volunteers as required at events and in the office
  • To ensure compliance with Institute of Fundraising Code of Practice and the Fundraising Regulator
  • To perform other duties as required by DoF and IGM 

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity.  We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by their families after coming out as the primary reason for seeking help. The charity was founded in 1989 and operates service centres in London, Manchester and Newcastle and works online through a digital service providing support and opportunities for e-mentoring across the UK. In 2012, akt opened the UK’s first emergency safe house for young LGBT people in the UK.  akt works with nearly 2,000 vulnerable young people a year providing both face to face and online assistance.

The Team 

This role sits within akt’s London Service Centre as part of the fundraising team and will be directly supervised by the Individual Giving Manager under the direction of the Director of Fundraising. The akt fundraising team comprises of: the Director of Fundraising (London), Individual Giving Manager (London), Community Giving Coordinator (London), Trust and Foundation Officer (Newcastle; part-time) and Community Giving Officer (Manchester; part-time). 

To apply, please provide a completed application form and equalities monitoring form and email to [email protected]

Click here to download job description

Click here to download cover letter

Click here to download equalities monitoring form

Click here to download application form