We caught up with the newest edition to the London Services team Trev, to get an insight into their highlights, challenges and day-to-day…


Give us the jist of your job?

I advocate for LGBTQ+ young people at risk of homelessness. I just passed my six months probation!

My job ranges really, I always have key sessions booked in which are appointments with my young people to check in with them and go through their support plan. However, other young people are contacting me around the clock to tell me what’s going on so there is a lot of chatting by Whatsapp and voice notes. Then, in between that, I’m ultimately trying to get my work done i.e making referrals, emailing Local Authorities. I just did two referrals to two refuge’s on behalf of someone fleeing domestic abuse which took almost a whole day.

How do you start your work day?

I’ll switch on my laptop which usually takes about ten minutes to load up! Then I’ll sort out my lighting, if it’s a grey day I’ll put on my sad lamp and if it’s bright I’ll open up the blinds to let the sun in. I’ll also have my dog Chips sat next to me, sometimes it’s a fight with my partner on who gets to sit with Chip.

What’s the most challenging part of your role?

Communicating with local authorities as you need the patience to wait for decisions even though we want immediate solutions. I try to be realistic with the young person by saying this won’t be solved tomorrow so we need to find an interim solution.

I’ve always got a full caseload it’s all consuming- there’s never nothing to do. It’s really important to have strong emotional boundaries. I turn up to work and do everything I can in the time frame, then I switch off and let it go. That’s how I look after myself.

What’s the most rewarding part of your role? 

Seeing young people happy and secure and able to stop panicking and just be their young selves. In December I worked with a young trans person who was 19 years old with complex needs and priority needs and I had to prove this to the Local Authority. It was a real battle, Leigh (akt's Services Manager) helped me with it and we pushed and pushed until eventually, in late February, they were housed in a studio flat (self-contained supported housing). I checked in with them and they’re really thriving and able to go to the gender clinic. I’ve got to forcibly celebrate those moments though, as I’m then on to the next one.

Also the Services team is an absolute God-send, this job would be impossible to do without them.


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